The Ministry of Transportation and Infrastructure is inviting people to share their experiences with the Province’s highways and services, to make travel better for everyone.
The ministry has launched its 2019 Customer Satisfaction Survey in an effort to gather feedback from people on transportation infrastructure and services. The annual survey is in its 16th year and is open for comments until Sept. 3, 2019. The survey is available online and will be offered in-person at some locations, including select rest areas, inland ferry terminals and public places along B.C. highways.
The survey asks British Columbians to share what they think about the services of the ministry, including highway operations, rehabilitation and maintenance, transportation projects, DriveBC highway information, Commercial Vehicle Safety and Enforcement, social media, inland ferries (ferries that sail on lakes and rivers), licensing of taxis, buses and limousines, permits for filming and hosting community events along highways, and applications to subdivide rural properties.
The survey also invites members of the public to share their experiences of how they were treated by employees, the response times to questions and concerns, and their general satisfaction levels with services.
Data collected will be analyzed to understand how the ministry is doing in specific service and geographic areas, and will help ministry staff make well-informed decisions moving forward to assist people throughout the province.
All data is confidential. To ensure their privacy, the survey asks respondents not to include identifiable personal information.
The survey is available online: http://www.th.gov.bc.ca/survey