Summary
- HealthIM has launched in Central Saanich, Saanich, Victoria/Esquimalt and Oak Bay municipal police departments
- HealthIM is a risk-screening tool that supports police response with mental-health related calls
- HealthIM is used in Port Moody, Nelson, Delta, Prince George and Surrey
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Police agencies, health-care providers and people in crisis on South Vancouver Island will benefit from the launch of HealthIM, a digital public-safety tool to support officers’ responses to people in crisis.
“HealthIM has proven to be a valuable asset to help police officers safely and effectively de-escalate complex situations by promoting safer interactions with people in crisis,” said Nina Krieger, Minister of Public Safety and Solicitor General. “Our government will continue to make meaningful investments to support law enforcement in responding to a mental-health or substance-use emergency. I am pleased to see this initiative being implemented in police departments across South Vancouver Island.”
Strengthening mental-health police response
HealthIM is a digital public-safety system to improve emergency police response in mental-health and addiction crisis situations, increasing safety for first responders, health-care providers and the person in crisis. By facilitating better communication, HealthIM aims to help officers gain insight into the factors behind a person’s behaviour, leading to more informed and compassionate interactions.
“When someone is in crisis, being met with understanding and compassion can make a big difference,” said Josie Osborne, Minister of Health. “HealthIM is a collaborative and co-ordinated approach that helps police officers work with health-care professionals to make assessments and respond faster with more information to better support a person in need. This innovative tool will save lives and is an important step to building a more compassionate, responsive and integrated mental-health and substance-use care system.”
Benefits of HealthIM
The responding officer is guided through a series of questions using HealthIM to help facilitate a better assessment of the person in crisis. The system also improves communication with health-care partners by using consistent clinical language and provides critical information to doctors and nurses immediately. Other benefits include:
- the assessment of risk of harm to self or others, which helps determine the best way that person can receive help
- provides specific safety and de-escalation information about the person to facilitate a trauma-informed response, leading to better outcomes
- alerts health-care partners to incoming people escorted by emergency responders and flags instances of weapon possession and/or violent behaviour
- a risk of harm-analysis history can be developed over time, providing insight into how to assist those with previous police interactions
Working with community partners
As part of its commitment to building safer communities, the B.C. government provides $2 million annually to the BC Association of Chiefs of Police to support the rollout of HealthIM in municipal police departments and RCMP detachments throughout the province. In partnership with Victoria General and Royal Jubilee hospitals, HealthIM launched in Central Saanich, Oak Bay, Saanich and Victoria on Dec. 16, 2025, and will be available to surrounding RCMP detachments in the coming months, ensuring that individuals in crisis receive timely and appropriate care.
“HealthIM is changing how British Columbia responds to mental-health crises,” said Deputy Chief Andrew Chan, president, BC Association of Chiefs of Police. “The south Island launch marks a critical step toward a co-ordinated, provincewide system where police and health care operate from the same information in real time. This shared approach strengthens public safety, reduces system strain and ensures people in crisis are connected to the right care more quickly and consistently across the province.”
Quick Facts:
- HealthIM is an evidence-based risk-screening tool that supports police response to mental health-related calls.
- Currently, the Port Moody Police Department, Nelson Police Department, Delta Police Department, Prince George RCMP and Surrey RCMP use the program in B.C.
- Participating RCMP detachments on South Vancouver Island include Sidney/North Saanich, Sooke, Westshore and the Outer Gulf Islands (Galiano, Mayne, Pender and Saturna), where HealthIM will launch in the coming months.
- HealthIM is also available in Alberta, Saskatchewan, Manitoba and Ontario.
Learn More:
- To learn more about HealthIM, visit: https://www.healthim.com/
A backgrounder follows.
