BC Gov News

Every day, Service BC staff provide assistance to British Columbians in person, over the telephone and via email.

• Service BC has 62 locations around the province, delivering more than 600 government services.
• British Columbians visit Service BC offices for help with renewing their BC Services Card, registering as organ donors, accessing childcare subsidies, starting a business or applying for a liquor licence.

From Jan. 1-June 30, 2018:

• Visitors to Service BC: 665,700
• B.C. businesses Service BC helped get started: 44,819
• Driver’s licences issued: 77,700
• Top-5 programs British Columbians sought Service BC’s assistance with:
  • driver licensing
  • provincial taxation
  • Medical Services Plan
  • fishing and hunting licenses
  • income assistance
• The Service BC Contact Centre received 358,939 inquiries:
  • email: 58,129
  • phone: 300,810

Did you know?

• The Service BC Contact Centre operates Monday to Friday, 7:30 a.m. to 5 p.m., allowing British Columbians to interact by both phone and email.
• Information through the Service BC contact centre is available in more than 100 languages.
• New phone features, like texting and automated call backs, make accessing information and services from anywhere in B.C. simpler and more convenient for people and businesses.
• These new improvements make it possible for British Columbians to receive information via text message and request a call back instead of waiting on hold.

Neighbours

• Service BC staff regularly step up to help their communities, whether helping British Columbians register as organ donors, visiting local seniors homes or pitching in during an emergency.
• For example, during the 2018 flooding season, staff at the Grand Forks Service BC office aided in sandbagging efforts, found surplus furniture and helped contractors find billets in the community.

Live life, and pass it on

• Since 2015, Service BC has worked with BC Transplant to help more than 60,000 British Columbians register as organ donors.
• Staff at Service BC offices understand that it can be hard to talk about organ donation, yet it is an important discussion to have.
• 11,700 British Columbians registered with BC Transplant through Service BC locations through the first six months of 2018.
• A record 479 lives were saved in B.C. by organ donors in 2017.