Since the Client Support Team began accepting requests in October 2011, 226 individuals with developmental disabilities and their families have taken advantage of the team's services.
The Client Support Team was created to provide individuals and families with concerns about services provided by Community Living BC (CLBC), a place to turn to for assistance. To date, 149 of the referrals to the team - 66 per cent - have now been resolved.
The Client Support Team brings together staff with experience working with adults with developmental disabilities and their families from CLBC and the ministries of Social Development, Children and Family Development, and - when required - Health and Education. This team provides an avenue for individuals and their families who are concerned with the level of supports they are receiving to have them reviewed to ensure they are receiving the appropriate services.
On Jan. 19, 2012, the Province unveiled a comprehensive plan to address issues and concerns around CLBC and the government-wide system of supports for British Columbians with developmental disabilities. One element of this plan is to establish a permanent appeal mechanism based on the model of the current Client Support Team.
Until the permanent appeal mechanism is in place, the Client Support Team will continue to work with individuals with developmental disabilities and their families who have expressed concerns about current services or feel these services no longer address their needs.
Anyone who would like to have a representative of the Client Support Team contact them can email email@example.com or call toll-free 1 877 660-2522.
Ministry of Social Development
250 361-7989 (cell)