Since the Client Support Team began accepting requests in October 2011, 266 individuals with developmental disabilities and their families have taken advantage of the team's services.

To date, 192 of the referrals to the team have been resolved with 142 of those individuals now receiving additional services.

The Client Support Team (CST) was created in October, 2011 in response to concerns raised by individuals with developmental disabilities and families about the level of services provided by Community Living BC (CLBC). Individuals and their families can request the CST to review their situation to ensure that they are receiving all the appropriate services from CLBC and across government for which they are eligible.

The team brings together staff with experience working with adults with developmental disabilities and their families from CLBC and the ministries of Social Development, Children and Family Development, and - when required - Health and Education.

The Client Support Team has been successful in problem-solving at the local level first - finding timely and local solutions and connecting people and families with the appropriate supports and services in their communities. CLBC supports nearly 14,000 adults with developmental disabilities and their families in B.C.

Until the permanent appeal mechanism is in place, the Client Support Team will continue to work with individuals with developmental disabilities and their families who have expressed concerns about current services or feel these services no longer address their needs.

Anyone who would like to have a representative of the Client Support Team contact them can email info@communitylivingbc.ca or call toll-free 1 877 660-2522.

Contact:

David Haslam
Communications Manager
Ministry of Social Development
250 356-1670
250 361-7989 (cell)