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Biography for Danielle van Jaarsveld

Danielle van Jaarsveld is the E.D. MacPhee professor of management and division chair in organizational behaviour and human resource management at the UBC Sauder School of Business.

Van Jaarsveld’s research explores the changing nature of work and its implications for unions, organizations, managers and the workforce. She has engaged in comparative international studies of management and employment relations to understand the impact of globalization and restructuring on service workplaces, service workers and the unions representing them.

Van Jaarsveld has written extensively on human resource practices and their influence on firm performance. Her current research examines employee responses to mistreatment from customers in customer service interactions. Since joining the UBC Sauder School of Business in 2004, she has taught in the undergraduate, graduate and executive programs.

Born and raised on Vancouver Island, van Jaarsveld received her undergraduate degree from Princeton University, and her PhD and M.Sc. from Cornell University’s School of Industrial and Labor Relations.