Media Contacts

Ministry of Health

250 952-1887 (media line)

Interior Health

1 844 469-7077


West Kelowna Urgent and Primary Care Centre
  • The West Kelowna Urgent and Primary Care Centre (UPCC) will be located at 2484 Main St. in West Kelowna.
  • It will feature improved access to care through extended weekend and evening hours.
  • The centre will be open seven days a week, 365 days per year, regardless of holidays.
  • People can self-refer for their urgent and primary care needs. Patients can also be referred by community service providers, other health-care professionals and agencies.
  • People can also schedule appointments. During busy periods, appointments will be prioritized based on urgency.
  • Patients requiring laboratory testing beyond the simple specimen collection will be provided with requisitions for lab tests to be completed at nearby laboratories.
  • The population in the West Kelowna Community Health Service Area is 41,482, of which 6,020 are considered unattached.
  • In 2019-20, more than 3,322 people – representing approximately 24.8% visits at the emergency department by West Kelowna residents – were triaged as non-emergency at the Kelowna General Hospital. Many of these non-urgent conditions could have been managed in a primary care setting, such as an urgent and primary care centre.
  • Total capital costs for the UPCC are estimated to be $3.1 million.
  • The UPCC is 635 square metres (6,837 square feet) and will include a reception, waiting area, exam rooms, counselling rooms, office spaces and a multipurpose room.
  • UPCCs are part of a comprehensive provincial strategy to transform B.C.’s health system by bringing together and co-ordinating with health-care providers, services and programs to make it easier for people to access care, receive followup care and connect to other services they may need.