Urgent and primary care centre opening soon
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Ministry of Health

Communications
250 952-1887 (media line)

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Vancouver Northeast Urgent and Primary Care Centre
  • The Vancouver Northeast Urgent and Primary Care Centre (UPCC) will feature improved access to care through extended weekend and evening hours.
  • It will offer same-day care for people who need health care within 12 to 24 hours, but do not require an emergency department, such as people with sprains, cuts, high fevers and minor infections.
  • A team of 16.5 full-time equivalent (FTE) health-care workers will be working at the centre:
    • 3.23 FTE family physicians;
    • 3.07 FTE nurse practitioners;
    • 7.55 FTE registered nurses
    • 1.65 FTE social workers; and
    • a UPCC clinical co-ordinator.           
  • The centre will be open seven days a week, 365 days per year, regardless of holidays.
  • People will be able to self-refer for their urgent and primary care needs. Patients will also be able to be referred by community service providers, other health-care professionals and agencies.
  • Once fully operational, people will be able to schedule appointments. During busy periods, appointments will be prioritized based on urgency.
  • Patients requiring laboratory testing beyond simple specimen collection will be provided with requisitions for lab tests to be completed at nearby laboratories.
  • Of the 113,000 people in the region, approximately 14,400 patients, or roughly 12.7%, are considered unattached.
  • The five top identified conditions in the Vancouver northeast region are diabetes, episodic mood and anxiety disorders, hypertension, osteoporosis and asthma.
  • Approximately 41.6% of visits to the Mount Saint Joseph Hospital’s emergency department and 27.5% of visits to the Vancouver General Hospital’s emergency department in 2019-20 were low acuity visits. Many of these could be dealt with in alternative settings, such as a UPCC.
  • The UPCC will be 491 square metres (5,291 square feet) and will include clinical and administrative spaces.
  • UPCCs are part of a comprehensive provincial strategy to transform B.C.'s health system by bringing together and co-ordinating with health-care providers, services and programs to make it easier for people to access care, receive followup care and connect to other services they may need.
  • The Vancouver northeast primary care network was announced in September 2020 and will include a team of six FTE general practitioners, four FTE nurse practitioners, four FTE registered nurses, 7.5 FTE allied health providers and one FTE pharmacist. As of Dec. 15, 2020, one FTE general practitioner, six FTE nurse practitioners, one FTE registered nurses and two FTE allied health professionals have been recruited.