New digital platform improves response, safety for people in crisis in Port Moody (

Media Contacts

Ministry of Public Safety and Solicitor General

Media Relations
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Facts about HealthIM in Port Moody
Updated on March 6, 2024

HealthIM will launch on Thursday, March 7, 2024, in the Port Moody Police Department.

  • The Delta Police Department, Surrey RCMP and Prince Geroge RCMP have independently implemented HealthIM as a resource for police.
  • Since the implementation of HealthIM in 2019, the Delta Police Department (DPD) has noted improved wait times in hospitals.
    • Prior to implementation, the average wait time for DPD officers at hospitals was 130 minutes.
    • In 2022, the average wait time was 110 minutes, down by seven minutes from 2021, and down 20 minutes when compared to pre-implementation.
    • In 2023, the average wait time was 121 minutes.
    • The saved staffing hours have resulted in improved service to the remainder of Delta, with increased availability for other calls for service.
  • HealthIM is available in Alberta, Saskatchewan, Manitoba and Ontario.
    • Overall, the system has contributed to a 46% decrease in apprehensions, 39% reduction in hospital wait times and a 37% increase in hospital admission rates.