Health

Urgent and primary-care centre coming to Nanaimo

Print

Health

Urgent and primary-care centre coming to Nanaimo

Media Contacts
Ministry of Health
Communications
250 952-1887 (media line)
(flickr.com)
Media Contacts
Ministry of Health
Communications
250 952-1887 (media line)

Backgrounders

Medical Arts Urgent and Primary Care Centre

The new urgent and primary-care centre in Nanaimo is a partnership between the Ministry of Health, Island Health, the Nanaimo Division of Family Practice, Doctors of BC and the Medical Arts Centre, which will host the urgent and primary-care centre on behalf of the community.

  • Located in the Medical Arts Centre on South Terminal Avenue, the Medical Arts Urgent and Primary Care Centre will be open seven days a week from 8 a.m. to 9 p.m. on weekdays, and 9 a.m. to 6 p.m. on weekends and most statutory holidays.
  • People can self-refer for their urgent and primary-care needs. The most urgent patients will be treated first.
  • The centre will gradually expand to include a full-service team-based and same-day primary-care services, including mental health and substance use. It is expected to reach full capacity in early June 2019.
  • A pharmacist will join the care team to work alongside the centre’s doctors and clinicians from Monday to Friday.
  • Social worker services will be available on weekdays to assist the care team and patients.
  • Additional registered nurses will provide triage and navigation support, as well as patient care.
  • Currently, 30 doctors are working at the Medical Arts Centre in four-hour shifts. Four full-time equivalent doctors will be added to the urgent and primary-care centre.
  • With the partnership of the Nanaimo Division of Family Practice and other resources, the urgent and primary-care centre will facilitate attachment for Nanaimo residents seeking a patient-centred primary-care provider.
  • On weekdays, mental-health and substance-use urgent services will be enhanced at Island Health’s existing Brooks Landing site from 8 a.m. to 3 p.m. for walk-in care.
  • The urgent and primary-care centre at Medical Arts will offer these mental-health and substance-use urgent services on-site from 3 p.m. to 9 p.m. weekdays and all day on weekends, offering walk-in services on a first-come, first-served basis.
  • The centre expects to support over 3,300 mental-health and substance-use patient visits annually.
  • The Medical Arts Centre has been delivering primary health care in Nanaimo since 1921.

Connect with the Ministry

Photos

View the Ministry's latest photos on Flickr.

Videos

Watch the Ministry's latest videos on YouTube.

Sound Bites

Listen to the Ministry's latest audio clips on SoundCloud.

View all Social Media