Urgent and primary-care centre coming to Nanaimo (flickr.com)

Media Contacts

Ministry of Health

Communications
250 952-1887 (media line)

Backgrounders

Medical Arts Urgent and Primary Care Centre

The new urgent and primary-care centre in Nanaimo is a partnership between the Ministry of Health, Island Health, the Nanaimo Division of Family Practice, Doctors of BC and the Medical Arts Centre, which will host the urgent and primary-care centre on behalf of the community.

  • Located in the Medical Arts Centre on South Terminal Avenue, the Medical Arts Urgent and Primary Care Centre will be open seven days a week from 8 a.m. to 9 p.m. on weekdays, and 9 a.m. to 6 p.m. on weekends and most statutory holidays.
  • People can self-refer for their urgent and primary-care needs. The most urgent patients will be treated first.
  • The centre will gradually expand to include a full-service team-based and same-day primary-care services, including mental health and substance use. It is expected to reach full capacity in early June 2019.
  • A pharmacist will join the care team to work alongside the centre’s doctors and clinicians from Monday to Friday.
  • Social worker services will be available on weekdays to assist the care team and patients.
  • Additional registered nurses will provide triage and navigation support, as well as patient care.
  • Currently, 30 doctors are working at the Medical Arts Centre in four-hour shifts. Four full-time equivalent doctors will be added to the urgent and primary-care centre.
  • With the partnership of the Nanaimo Division of Family Practice and other resources, the urgent and primary-care centre will facilitate attachment for Nanaimo residents seeking a patient-centred primary-care provider.
  • On weekdays, mental-health and substance-use urgent services will be enhanced at Island Health’s existing Brooks Landing site from 8 a.m. to 3 p.m. for walk-in care.
  • The urgent and primary-care centre at Medical Arts will offer these mental-health and substance-use urgent services on-site from 3 p.m. to 9 p.m. weekdays and all day on weekends, offering walk-in services on a first-come, first-served basis.
  • The centre expects to support over 3,300 mental-health and substance-use patient visits annually.
  • The Medical Arts Centre has been delivering primary health care in Nanaimo since 1921.