Media Contacts

Ministry of Health

250 952-1887 (media line)

Interior Health

844 469-7077


What people are saying about the Cranbrook Urgent and Primary Care Centre

Susan Brown, president and CEO, Interior Health –

“The Cranbrook Urgent and Primary Care Centre will increase same-day access to local health services and will make a significant impact for patients and families living in the community and surrounding area. The care provided by family physicians, nurse practitioners, nurses and allied health professionals means there is added support for the immediate and long-term health needs of people throughout the region.”

Dean McKerracher, chair, Kootenay East Regional Hospital District –

“Not only will this clinic provide improved access to health-care services for thousands of people who have been without a physician in the Cranbrook/Kimberley area, it will also decrease pressure on the emergency department at the East Kootenay Regional Hospital and free up resources for emergencies. We are proud to have contributed $1.2 million in funding for this initiative and look forward to the positive impact this clinic will have on local health-care services.”    

Dr. Shaun Van Zyl, board chair, East Kootenay Division of Family Practice –

“The Cranbrook Urgent and Primary Care Centre will be an exciting addition to the already existing primary care network in the East Kootenay. This is great news for patients who will have increased access to urgent care and for patients who are not yet attached to a family doctor or nurse practitioner.”

Kathryn Teneese, council chair, Ktunaxa Nation –

“By incorporating culturally relevant care, including trauma-informed primary care services, the Cranbrook UPCC will strengthen the relationship and trust between Indigenous people and health-care providers, in addition to improving health outcomes for all people in the region.”

Dr. Matthew Chow, president, Doctors of BC –

“We look forward to the integration of the Cranbrook UPCC in hopes it will strengthen primary care in the community. Doctors of BC has a strong interest in ensuring people have access to the health-care services they need. We also emphasize the importance of measures that strengthen the long-term relationships between patients and their family doctor. These relationships have been shown to improve health outcomes, help avoid preventable illness, and reduce the cost of health care.”

Michael Sandler, executive director, Nurses and Nurse Practitioners of BC —

“Nurses and nurse practitioners of B.C. are pleased to see that the knowledge, skills and expertise of the entire health-care team will be utilized to improve access to health care for all British Columbians through urgent and primary care clinics. We believe that this approach will be pivotal in ensuring B.C. families can access health-care services, and we are excited to see the opening of another urgent and primary care clinic in B.C.”

Cranbrook Urgent and Primary Care Centre
  • The Cranbrook Urgent and Primary Care Centre (UPCC) is located at Unit 230 - 1311 2nd St., Cranbrook.
  • It will feature improved access to care through extended weekend and evening hours.
  • Opening with a phased approach, the centre will be staffed by approximately 15 FTE health-care providers, including nurse practitioners, registered nurse, physiotherapists and social workers. It will offer urgent care only. From Dec. 8-10, the centre will be open from 1:30-5:30 p.m. After that, it will open Monday to Friday from 10:30 a.m. to 5:30 p.m. As more health-care professionals are recruited, the hours of service will increase and the centre will begin offering longitudinal care.
  • Longitudinal primary care services and urgent and episodic primary care services will be offered at the centre.
  • The Team-Based Care Hub will provide a space for the co-location of registered nurses and allied health professionals who are part of the existing primary care network and clinics in the region.
  • People can self-refer for their urgent care needs. Patients can also be referred by community service providers, other health-care professionals and agencies. People are encouraged to visit their own family doctor or nurse practitioner where possible.
  • People can also schedule appointments. During busy periods, appointments will be prioritized based on urgency.
  • Patients requiring laboratory testing beyond the simple specimen collection will be provided with requisitions for lab tests to be completed at nearby laboratories.
  • Of the 29,119 people in the Cranbrook region, approximately 2,750, or roughly 9.4%, of patients are considered unattached according to the Ministry of Health’s attachment algorithm.
  • The five top identified conditions in the Cranbrook Local Health Area are hypertension, mood and anxiety disorders, osteoarthritis, chronic obstructive pulmonary disease and asthma.
  • Approximately 35% of visits to East Kootenay Regional Hospital emergency department in 2020-21 were triaged as relatively low acuity. Many of these visits could be dealt with in alternative settings, such as an UPCC.
  • UPCCs are part of a comprehensive provincial strategy to transform B.C.'s health system by bringing together and co-ordinating with health-care providers, services and programs to make it easier for people to access care, receive followup care and connect to other services they may need.
  • The Cranbrook UPCC joins other local primary care clinics, which together provide primary care services to the immediate vicinity and form the East Kootenay Primary Care Network.

East Kootenay Primary Care Network:

  • The East Kootenay Primary Care Network is working to attach 18,317 patients by 2022-23. The network is adding to the 33 physicians in the Cranbrook area who provide team-based care through an interdisciplinary team of allied health professionals.